Nathan DeHaan
Talent Acquisition & Operations Leader | Revenue Operations · People Systems · Multi-Site Launch
Professional Summary
Operations and talent professional with 15+ years building high-performing teams and scaling systems at Apple, Tesla, and other leading organizations. Oversaw $300M+ in annual sales and delivery operations at Tesla — including Salesforce CRM management, regional quota assignment, and the end-to-end launch of 10+ locations across five states. Deep expertise in talent acquisition strategy, people systems (Workday, Kronos, SAP), and Korn Ferry/Lominger competency-based interviewing, paired with a track record of stepping into elevated leadership roles and building operational infrastructure from scratch. Now focused on talent acquisition, people operations, revenue operations, or sales enablement roles at technology companies in Chicago.
Experience
Store Manager
June 2024 – September 2025
Chicago, IL
- •Managed full talent lifecycle for North Michigan Avenue store — recruiting, structured competency-based interviewing, onboarding, and performance management — for a team of ~25 associates and managers
- •Contributed to Chicago market operations as one of seven store managers across a six-store network during an initial unassigned period, supporting cross-store projects and market-wide people initiatives
- •Applied structured competency-based evaluation frameworks to assess and develop the assistant manager talent pipeline
General Manager · Interim Regional Manager · Store Leader
June 2018 – November 2023
AZ · OK · NM · UT
- •Oversaw $300M+ in annual sales and delivery volume as General Manager, leading combined teams of ~35 across sales, service, and delivery in Utah
- •Served as Interim Regional Manager for Arizona, Oklahoma, and New Mexico — managing quota allocation, performance goals, and team structure across 6 locations
- •Led end-to-end staffing for 5 new location openings across 4 states (15–20 hires per site), coordinating headcount planning, ATS requisitions, and batch hiring with HQ launch teams
- •Assigned individual and team-level sales quotas across 6 locations; managed Salesforce CRM to track pipeline, forecast volume, and monitor performance
- •Scaled service team from 6 to 22 employees within 12 months, increasing daily shop throughput by 400%
- •Reduced market operational headcount by 50% through centralized delivery process redesign while improving customer experience scores by 10%
- •Drove remote sales operations during COVID-19 using CRM-based outreach and phone/digital channels while maintaining revenue benchmarks
- •Advanced from Associate Store Manager to General Manager and Interim Regional Manager over 5 years through demonstrated operational and people leadership
General Manager
August 2016 – June 2018
Las Vegas, NV
- •Opened the new West Elm Las Vegas location — the market's sole full-price store following conversion of the existing Henderson location to an outlet model
- •Led full recruitment, interviewing, and onboarding for a team of 30+ associates and managers
- •Managed P&L and day-to-day operations including sales performance, inventory systems, and customer experience
People Manager · Market Recruiting Coordinator · Service Manager · Operations Manager
September 2007 – July 2016
Grand Rapids, MI · Chicago, IL · Las Vegas, NV · U.S. & Canada
- •Served as Market Recruiting Coordinator for Las Vegas's 4-store market — managing 20–80 concurrent open positions, coordinating hiring batches, and partnering with training teams on onboarding programs
- •Staffed the full ~60-person opening team for Apple's Las Vegas location, managing end-to-end hiring from sourcing through opening day
- •Extensively trained in Korn Ferry (Lominger) competency-based interviewing methodology; trained managers across multiple locations on structured behavioral interviewing and candidate evaluation
- •Contributed key input to Apple's company-wide back-of-house operational standards for Genius Room environments, deployed nationally via the NSO Career Experience program
- •Participated as NSO Trainer on 4 high-profile location openings: SoHo (New York), Market Mall (Calgary), King of Prussia (PA), and Eton Centre (OH)
- •Advanced from part-time Sales Specialist to People Manager across 9 years through consistent excellence in operations, talent development, and team leadership